Shipping policy

Shipping Policy

In the event of shipping damage, we will as soon as possible, replace or fix the damage.

A. Goods Received with Visible Loss or Damage

If you can see there is visible damage or loss upon receipt of your order, please ensure this is noted on the delivery receipt and ensure the carrier's driver signs it also. Please notify Sun Stream Saunas UK within 3 business days. Please also save all packaging for all boxes received.

B. Unseen Loss or Damage

Your shipment will in most cases consist of two to three large individual boxes per sauna ordered. Our carrier will unload this and deliver this to your door. In most cases a driver will not wait around while you open your boxes. Received boxes should be opened and inspected within 5 days of receipt. If damage or loss was not evident until you opened the package, please contact us immediately and take photos of the damage. Please also save all packaging for all boxes received.

C. Refusing a Freight Shipment & Freight Carrier Fees

If the shipment is damaged and unusable, it may be necessary and more efficient to refuse the order/delivery. Call us please before refusing any shipment. If no one answers our phone, please refuse delivery.