Refund policy

Cancellation & Return Policy

Full refunds including shipping costs will be available for all goods with major faults/defects in accordance with the Consumer Rights Act.

If a purchase order is cancelled prior to dispatch a full refund can be made. Once products are shipped, cancellations are treated as returns as described below.

All returns and associated charges will be the responsibility of the customer, unless there are major faults and defects. The goods will need to be returned fully packaged and in new or like new condition to be entitled to a refund.

Once returns are received, we will inspect to ensure goods are in new or like new condition. If they are, we will refund the purchase price less our original delivery cost, return freight cost (if paid by Sun Stream), less a 25% (of your purchase price) restocking fee.

If you refuse an item delivered for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described above shall apply.